FAQs

Straight answers before you book.

Cancelling and changes

What if I need to cancel?

The operator’s own cancellation terms apply. They are in your agreement in full before you sign.

Can I change dates, party size or extras?

Yes, while the boat is free. A change can change the price, and we confirm every change in writing.

What if bad weather or something outside anyone’s control stops the trip?

Neither we nor the operator are liable for events such as severe weather, strikes or government action. The operator’s terms decide any refund or new dates, and we help you through it.

Something went wrong on board. Who do I tell?

Tell us at the desk’s email as soon as it happens, so it can be put right while you are there. After you get back, write to us within 28 days.